SHIPPING & RETURNS
Shipping Policy
Our current dispatch time is 10-14 days, this does not include shipping times, please allow an extra 3 days for arrival. You can select faster shipping at the checkout.
If your package has arrived and you are missing items or the items are damaged please let us know within 24 hours of delivery. To work with you to resolve these issues we will need photos of the packaging and any damaged items.
All items are sent tracked and signed for.
For international orders, if you wish to track your package whilst it travels to your location, you must chose the tracked.
Return & Exchange Policy
We do not accept returns, exchanges or cancellations on any personalised items.
Please contact us if you have any problems with your order.
Please contact us if your order is faulty.
Wholesale B2B Refund & Returns Policy
As a B2B store, we will only issue a full refund if an item is faulty or damaged. If you would like to cancel an order or return an item to us - we will only issue a gift card. This is not available for any seasonal items or cups.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Size, specification and quality should be checked before you personalise products in any way. We cannot provide a return or refund for worn, printed or processed items. No credit or refunds will be made for decoration costs or time.
To start a return, you can contact us stating your order number and reason for return. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Any issues with an order must be reported to us via email within 5 DAYS OF RECEIVING YOUR ORDER. Please inspect your order upon receipt and contact us immediately with photos if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and resolve this. Without photos we will be unable to resolve the issue. For multiple damages of the same item we will need a photo of all of these in one photo. We need a photo of what you have a received and a photo of the full paper invoice received with the order. Please include if you would like a replacement or a refund.
Any issues out of the timeframe cannot be resolved. for incorrect items, the correct item will be issued once the incorrect item has been scanned in by Royal Mail. We will issue a returns label to you immediately.